AMSTERDAM, August 16, 2016 /PRNewswire/ —
- Leading Omni-Channel Banking Platform, ’60 Second Onboarding’ to be Showcased in New York on the 8-9 September
- Backbase Well Known to the Finovate Conferences, Having Received the Award For ‘Best Of Show’ at the Finovate Conference 2014
Backbase will be providing a demo of their new technology to help banks reduce the traditional manual and paper-based onboarding processes during a typical customer onboarding. Up to now, these old onboarding processes involved increased costs for banks by using computer-assisted, electronic document processing, and did not provide any real levels of engaging customer experience. Backbase’s new technology is about to change that.
Backbase has developed this new technology to answer to these challenges banks face, and will be showcasing their demo known as ‘60-Second Onboarding‘ at FinovateFall 2016.
This will leverage the latest modern mobile technology for simplified Know Your Customer (KYC) and seamless data-gathering technologies such as Optical Character Recognition (OCR) for scanning passports or credit cards combined with facial recognition. Powered by the Backbase Platform, this new technology will introduce true omni-channel onboarding across mobile, tablet and desktop. Following FinovateFall 2016, banks will be able to leverage these generic patterns and adopt the Backbase best-practice for fast, simple, seamless omni-channel onboarding.
It has become a necessity for banks to address their customers’ need for a real time, effective process that enables them to engage with the bank in the way they choose, and across multi-channels, to initiate requests. Banks need to realise the importance of being able to obtain the customer’s information at the first step of the customer journey and the customer lifecycle, regardless of the channel used.
Backbase, an innovative banking software company helps banks go digital by creating products around customer-centric design principles, enabling seamless digital experiences for bank customers across multiple devices and customer touch points.
Since 2007, Finovate conferences are well known for discovering the latest technological innovations in the banking and financial sector with over 700+ fintech companies having taken the stage in NYC, London & San Francisco. This year Finovate Fall 2016 is taking place in New York on the 8-9 September and will be showcasing cutting-edge banking and financial technology in a unique demo-only format.
Backbase empowers financial institutions around the world to become digital leaders, enabling them to place digital channels at the core of their business model. The Backbase Omni-Channel Banking Platform is created around customer-centric design principles and delivers seamless digital experiences across multiple devices and customer touchpoints.
Backbase, a privately funded company, was founded in 2003 and has operations in New York, Atlanta, Amsterdam and London.
More than 70 large financials around the world have standardized on the Backbase platform to streamline their digital self–service and online sales operations across all digital touchpoints. Our customer base includes Al Rajhi Bank, ABN AMRO, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, Hiscox, ING, KeyBank, Legal & General, Lloyds Banking Group, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.
Additionally, in 2014 after being selected to showcase their demo on innovative omni-channel sales and loan application process, Backbase won the conference’s coveted ‘Best of Show‘. Furthermore, in 2015 they debuted the omni-channel Journey Manager, a further addition to their customer experience platform, which delivered previously unseen insight into the multiple touch points in a customer’s typical journey.
Early this year, Backbase had also been selected at the Finovate Europe 2016 to showcase their multi-device illustrating their innovative solutions to transform traditional wealth management into seamless ‘Bank 3.0’ experiences.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni–channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking.