NRAI met Swiggy and Zomato to discuss and resolve serious issues concerning Online Delivery Aggregators

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Anurag-Katriar
Anurag-Katriar

NRAI met Swiggy and Zomato to discuss and resolve serious issues concerning Online Delivery Aggregators

“Yesterday, NRAI deliberated eight critical issues pertaining to the online delivery space with two key aggregators, Swiggy and Zomato. Both of them deduced issues of deep discounting, high and uneven commission charges, data masking and mandatory bundling of services which are crippling the restaurant industry. There is an in-principle agreement to resolve these issues within specific timeline.

Broad contours of resolving each issue was chalked out. We are tentatively scheduled to reconvene in the second week of September to update the reformation progress.

In the back to back meetings, Swiggy’s approach was fairly constructive. They understood all our viewpoints, and promised to come back with an actionable plan in the follow-up meeting.

However, Zomato’s meeting began with a false note as they stated their intention to introduce Zomato Gold on the delivery vertical as well. This is an entirely unacceptable proposition to NRAI, due to the stated stance of #ZoGoisNoGo.

On one hand, NRAI is determined to eradicate the epidemic of deep discounting for dine-in restaurants, whereas Zomato seems to just extend the same to the delivery business. Despite the abrupt beginning, other issues were discussed at length and Zomato will examine them at their end and revert in the follow-up meeting.”