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With a strong focus on customer experience & holistic growth of its business, Volkswagen unveils the Sixth Sarvottam Skill Development & Recognition Programme for the year 2019
| à The Sarvottam programme recognizes talent across Volkswagen’s 117 dealerships with a focus on training and skill development à Volkswagen continues to invest in comprehensive measures towards training its indirect employees thereby strengthening customer connect capabilitiesà The sales and service consultants are eligible across three levels – Royal Blue, Royal Blue Plus and Sapphire Club |
Kolkata: Volkswagen, Europe’s leading car manufacturer today announces the start of its skill development & recognition programme – Sarvottam 2019. Through this programme, Volkswagen is investing in comprehensive measures towards training its indirect employees thereby increasing their capabilities for an enhanced customer connect and an outstanding experience.
With the automotive industry undergoing a massive transformation, to complement the increasing penetration of automation in our sales and service processes, it is imperative to train and continuously strengthen our first customer interface, which reflect values of the global Brand Volkswagen.
The Sarvottam Skill Development & Recognition is an annual programme that encompasses training of sales and service consultants at the retail level. Additionally, in a first-of-its-kind initiative, Volkswagen partners with HR leads across their 117 dealerships to congregate and exchange best HR practices that motivate, train and retain employees across the levels.
Speaking on this occasion, Steffen Knapp, Director, Volkswagen Passenger Cars said, “At Volkswagen, ‘People’ is one of our key strategic pillars. As customer requirements rapidly evolve, greater productivity, enhanced efficiency and customer connect is imperative for the holistic growth of our business. Through the Sarvottam programme, Volkswagen continues to give high priority to modern, effective, efficient and sustainable knowledge transfer that forms into a strong team both at both Corporate and Network level.”
Effective 1st January 2019 all Volkswagen carlines will have warranty, RSA as below:
| Till 31.12.2018 | 4EVER CAREFrom 01.01.2019 | ||
| Standard Vehicle Warranty | 2 year/unlimited km | 4 year/ 100,000 km | |
| Free Road Side Assistance (RSA) | 2 year | 4 year | |
| Free service | Free service at 7,500 km/6 month Paid service at 15,000 km/1 year | 3 Free services (In 1 year or up to 15,000 km) |
