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DON’T WAIT IN LONG QUEUES – USE THE AUTOMATIC TICKET VENDING MACHINES (ATVMs) FOR QUICK AND EASY TICKETING
Kolkata, December 11, 2024:
If you see long queues at the ticket counter, don’t feel frustrated. Instead, look for an Automatic Ticket Vending Machine (ATVM) at your railway station. These machines are designed to make your ticketing experience faster, easier, and hassle-free.
With a total of 572 ATVMs installed across Eastern Railway’s network, passengers can now enjoy a seamless, self-service ticketing process. The distribution of ATVMs is as follows:
Sealdah Division: 290 machines
Howrah Division: 173 machines
Asansol Division: 76 machines
Malda Division: 33 machines
How to Use the ATVM
Using the ATVM is simple and user-friendly. Here’s a step-by-step guide to help you:
Locate the ATVM: Look for the touch-screen machines strategically placed at railway stations near ticket counters or entry points.
Select Ticket Type: Tap the screen and choose the type of ticket you need:
Unreserved tickets
Platform tickets
Season ticket renewal
Choose Your Destination: Enter your starting and destination stations using the easy-to-navigate menu.
Language Option: The interface supports multiple languages for convenience.
Payment Method:
Use a smart card for cashless transactions (smart card users enjoy a discount).
Pay via digital wallets or other electronic payment methods.
Print Your Ticket: Once the payment is complete, the machine will instantly print your ticket.
Smart Features of the ATVMs
24/7 Availability: ATVMs are operational round-the-clock to serve passengers anytime.
User-Friendly Interface: The intuitive design ensures passengers of all ages can use the machines easily.
Customer Facilitation Agents: First-time users can seek assistance from facilitators available at stations to guide them through the process.
Benefits of Using ATVMs
Avoid long queues and save time.
Enjoy cashless payments with convenience.
Get discounts when using smart cards.
Reduce congestion at traditional ticket counters.
Passengers have enthusiastically welcomed ATVMs, with many appreciating their efficiency and simplicity. Eastern Railway’s deployment of 572 ATVMs underscores its commitment to blending technology and passenger convenience.
