Self-service, state-of-the-art miles accrual process rolling out alliance-wide
SkyTeam, the global airline alliance, has introduced an online, retroactive credit tool to make it easier for frequent flyers to keep their account balances up-to-date. Already available across most of SkyTeam’s 20 members, the tool works in real-time to validate retroactive requests for eligible flights in a matter of clicks.
The new tool eliminates the need for manual processing of post-travel claims such as when a Frequent Flyer Program (FFP) number has not been entered into a reservation. Customers simply log into their FFP account, enter their flight details and the system validates the request in seconds. Eligible flights are credited to their account automatically and retroactive requests can be made as little as one week after the date of travel – the shortest time frame in the industry.
“We are offering a fast, simple and seamless way to claim missing miles across the alliance for our more than 200 million frequent flyers,” said Michael Schutzbank, SkyTeam’s Director for Customer Loyalty. “Uncredited flights can make a difference when it comes to a customer’s status level or being able to claim an award ticket, but this quick and easy solution ensures our frequent flyers benefit from every mile flown.”
“SkyTeam’s new retroactive credit tool is another example of how our alliance is leading the industry in customer-centric innovation,” said Perry Cantarutti, SkyTeam’s CEO and Managing Director. “Loyalty is a key focus for SkyTeam. We greatly value our frequent flyers and our ongoing investment in technology will continue to deliver value both for customers and our member airlines by enhancing every aspect of the travel experience.”
Offering aligned customer benefits alliance-wide is a priority for SkyTeam and the remaining airlines will be implementing the new tool over the coming months. SkyTeam was also the first airline alliance to deliver a consistent series of airport benefits across its network, when it launched SkyPriority in 2012.
About SkyTeam: SkyTeam is the global airline alliance with 20 member airlines working together to offer seamless travel on an extensive global network. From top hubs around the world, SkyTeam members provide reliable and comfortable journeys to over 1,060 destinations. SkyTeam customers can unwind in 672 lounges as they travel, earn and redeem Frequent Flyer Miles. SkyTeam Elite Plus customers are eligible for SkyPriority services. The 20members are: Aeroflot, Aerolíneas Argentinas, Aeroméxico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Czech Airlines, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Middle East Airlines, Saudia, TAROM, Vietnam Airlines and Xiamen Airlines. SkyTeam welcomes 665 million customers each year on more than 17,340 daily flights to 1,062 destinations in 177 countries.
Delta Air Lines serves nearly 180 million customers each year. In 2016, Delta was named to Fortune’s top 50 Most Admired Companies in addition to being named the most admired airline for the fifth time in six years. Additionally, Delta has ranked No.1 in the Business Travel News Annual Airline survey for an unprecedented five consecutive years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 319 destinations in 57 countries on six continents. Headquartered in Atlanta, Delta employs more than 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry’s leading transatlantic joint venture with Air France-KLM and Alitalia as well as a joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with key hubs and markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis/St. Paul, New York-JFK and LaGuardia, London-Heathrow, Paris-Charles de Gaulle, Salt Lake City, Seattle and Tokyo-Narita. Delta has invested billions of dollars in airport facilities, global products and services, and technology to enhance the customer experience in the air and on the ground