Swami Vivekananda Airport, Raipur Ranked First in Customer Satisfaction Index Survey

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Swami Vivekananda Airport Raipur
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Swami Vivekananda Airport, Raipur Ranked First in Customer Satisfaction Index Survey

Raipur’s Swami Vivekananda Airport was once again ranked first in Customer Satisfaction among 49 airports in the country. Raipur Airport achieved 4.84 score on a five point scale index in the latest CSI survey conducted by an independent agency for the period of January-June 2017,  followed by Udaipur, Amritsar and Dehradun airports which have scored 4.75, 4.74 and 4.73 respectively.

Airport Authority of India makes continuous efforts to improve the services and passenger facilities at its airports, and this has placed it amongst the best service providers in the world. Customer Satisfaction is one of the key performance objectives of AAI which is evaluated through Customer Satisfaction Survey conducted by an independent agency commissioned by AAI.  The survey covers a wide range of parameters like transportation, parking, passenger facilities and cleanliness etc. The integrated terminal building of Raipur was inaugurated in 2012. High level maintenance of infrastructure and passenger facilities, the green ambience, state-of -the- art technology and courteous staff ensuring passenger satisfaction has resulted in Raipur getting this recognition for the third consecutive time in the past two years.

About Post Author

Suman Munshi

Founder Editor of IBG NEWS (15/Mar/2012- 09/Aug/2018). Recipient of Udar Akash Rokeya Shakhawat Hossain Award 2018. National Geographic & Canon Wild Clicks 2011 jury and public poll winner. Studied Post Graduate Advance Dip in Computer Sc., MBA IT,LIMS (USA & Australia), GxP(USA & UK),BA (Sociology) Dip in Journalism (Ireland), Diploma in Vedic Astrology, Numerology, Palmistry, Vastu Shastra & Feng Sui 25 years in the digital & IT industry with Global MNCs' worked & traveled in USA, UK, Europe, Singapore, Australia, Bangladesh & many other countries. Education and Training advance management and R&D Technology from India, USA, UK, Australia. Over 30 Certification from Global leaders in R&D and Education. Computer Science Teacher, IT & LIMS expert with a wide fan following in his community. General Secretary West Bengal State Committee of All Indian Reporter’s Association
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