Digital India Update – MoC launches Twitter Sewa to address the complaints of common man

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Twitter Seva - India
The Minister of State for Communications (Independent Charge) and Railways, Shri Manoj Sinha launched the twitter service to address the common man’s complaints regarding telecom and postal services, in New Delhi on August 02, 2016.

MoC launches Twitter Sewa to address the complaints of common man.

Sewa to provide a transparent, clean, responsive and accountable administration-Manoj Sinha

Hon’ble Minister of Communications Sh. Manoj Sinha today launched “Twitter Sewa” for addressing the complaints and concerns of common man and other stake-holders in the telecom and postal sectors. The twitter handle of the Minister will be @manojsinhabjp. Launching the Sewa here, Shri Sinha said that this is in tune with Shri Narendra Modi’s vision of “minimum government, maximum governance” as from the Prime Minister himself to his ministers and their ministries are connecting with Indian citizens through live communications platform to provide a transparent, clean and responsive and accountable administration.

The Minister said that the telecom ministry and Department of Post will henceforth compile a list of complaints from this Twitter Sewa and categorize them into immediate, mid-term and long-term complaints, while adding that he has complete faith in his officers and staff, but since both the telecom and posts are service sectors, customer is the king here and this is all the more relevant for BSNL and MTNL. The TSPs (telecom service providers) are expected to resolve the complaints forwarded to them under this arrangement.

Shri Sinha said that the challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1 billion in January this year. Therefore, we are aware that complaints are going to pour in from across the country and in great numbers. But I would like to assure you that Ministry will rise up to this challenge.

The Minister also underlined that there are chances that this twitter seva may be misused by some rogue elements but he expressed the hope that Twitter authorities will take care of the same.

Shri Sinha expressed hope that the Telecom operators from Government as well as private and the Department of Posts shall use the utility of “Twitter sewa” to the fullest to address the grievances of the public.

Secretary Telecom Sh. J.S.Deepak, Secretary Posts, Sh. B.V.Sudhakar, CMD Sh. Anupam Srivastava and CMD MTNL Sh. P.K.Purwar were also present during the function.