Coach Mitra Facility in Railways – SMS based ‘Clean My Coach’ scheme, for any cleaning requirement in the coach

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Coach Mitra Facility in Railways

‘Clean My Coach’ scheme, for any cleaning requirement in the coach, passenger can send a message through mobile (SMS) on a specified mobile number.  Alternatively, passenger can also use an android app or webpage for logging the request. 

‘Clean My Coach’ service is now being upgraded to ‘Coach Mitra’ facility which is a single window interface to register coach related requirements of passengers such as cleaning, disinfection, linen, train lighting, air conditioning and watering of coaches. ‘Coach Mitra’ facility has been introduced in about 800 pairs of trains.

More than 71,000 service requests were received from April, 2017 to December, 2017. Nearly   90 % of those service requests were attended.

Posters / Stickers are displayed inside the coach near main gate / doorway to make the passengers aware about the facility.

This information was given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Rajya Sabha today.

Source : PIB

About Post Author

Editor Desk

Antara Tripathy M.Sc., B.Ed. by qualification and bring 15 years of media reporting experience.. Coverred many illustarted events like, G20, ICC,MCCI,British High Commission, Bangladesh etc. She took over from the founder Editor of IBG NEWS Suman Munshi (15/Mar/2012- 09/Aug/2018 and October 2020 to 13 June 2023).
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