Coach Mitra Facility in Railways – SMS based ‘Clean My Coach’ scheme, for any cleaning requirement in the coach

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Coach Mitra Facility in Railways

‘Clean My Coach’ scheme, for any cleaning requirement in the coach, passenger can send a message through mobile (SMS) on a specified mobile number.  Alternatively, passenger can also use an android app or webpage for logging the request. 

‘Clean My Coach’ service is now being upgraded to ‘Coach Mitra’ facility which is a single window interface to register coach related requirements of passengers such as cleaning, disinfection, linen, train lighting, air conditioning and watering of coaches. ‘Coach Mitra’ facility has been introduced in about 800 pairs of trains.

More than 71,000 service requests were received from April, 2017 to December, 2017. Nearly   90 % of those service requests were attended.

Posters / Stickers are displayed inside the coach near main gate / doorway to make the passengers aware about the facility.

This information was given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Rajya Sabha today.

Source : PIB

About Post Author

Suman Munshi

Founder Editor of IBG NEWS (15/Mar/2012- 09/Aug/2018). Recipient of Udar Akash Rokeya Shakhawat Hossain Award 2018. National Geographic & Canon Wild Clicks 2011 jury and public poll winner. Studied Post Graduate Advance Dip in Computer Sc., MBA IT,LIMS (USA & Australia), GxP(USA & UK),BA (Sociology) Dip in Journalism (Ireland), Diploma in Vedic Astrology, Numerology, Palmistry, Vastu Shastra & Feng Sui 25 years in the digital & IT industry with Global MNCs' worked & traveled in USA, UK, Europe, Singapore, Australia, Bangladesh & many other countries. Education and Training advance management and R&D Technology from India, USA, UK, Australia. Over 30 Certification from Global leaders in R&D and Education. Computer Science Teacher, IT & LIMS expert with a wide fan following in his community. General Secretary West Bengal State Committee of All Indian Reporter’s Association
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